We Value Your Feedback
Assos365 is committed to resolving any issues quickly and fairly. Our dedicated team is here to help ensure you have the best possible experience.
Last Updated: January 2025
Assos365's aim is to ensure that all customers always have a great experience when using our services. However, we recognise there are occasions when we may not have been able to meet your expectations, and when this occurs, we would like you to contact us as soon as possible so we may resolve your concern quickly and fairly.
48h
Initial Response
24/7
Support Available
Fair
Resolution Process
Our customer service team is highly trained to resolve any queries in order to provide a satisfactory outcome. On the rare occasions where this is not possible, you can request for your complaint to be escalated to a senior team member, who will independently review and seek resolution to your complaint.
Fill out and submit our official Complaints Form with details of your issue.
Alternatively, reach out to us via live chat, email, or phone to discuss your query.
We will respond within 48 hours with an assessment and proposed resolution.
Upon receipt, your complaint will be assigned to an individual member of Assos365's Customer Service team to assess. We will endeavour to respond within 48 hours.
If you are not satisfied with our response, you can request an escalation which will be overseen by a member of our Customer Service Management team. This should be viewed as Assos365's final response.
If you are not in agreement with our final response, you can refer your complaint to the European Consumer Centre for independent review.
Important Information
Please ensure you provide as much detail as possible when submitting your complaint, including relevant dates, transaction IDs, and screenshots if applicable. This will help us resolve your issue faster.
Ready to submit your complaint? Reach out to us directly:
Email: complaints@assos365.com
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