Troubleshooting Guide
Most technical issues can be resolved with a few simple steps. If you continue experiencing problems after trying the solutions below, please contact our support team.
Last Updated: January 2025
If you log into your Assos365 account and notice your balance doesn't look right, there are usually a few simple explanations.
The most common cause for balance display errors is active VPN or security software running on your device. These programs can sometimes interfere with how our site updates your real-time data.
If you are using a VPN, try turning it off and refreshing the page.
If you prefer to keep your security software on, add Assos365 as an "exception" or "trusted site" in your settings.
Sometimes simply logging out and logging back in clears the cache and displays the correct total.
If you've tried the steps above and your balance still looks off, please Contact Us immediately. Our team can pull up your transaction logs and verify every cent for you.
Error NPM01 - No Valid Payment Method
NPM01 indicates that you do not have a valid Payment Method currently registered to your account.
You haven't linked a payment method to your account yet.
The payment method you originally used to deposit is no longer accepted for withdrawals.
In these instances, you can still get your funds by using a Bank Wire.
To learn how to add your bank details for this process, please visit our Withdrawals page.
If you've added your details and are still seeing this message, please Contact Us for further assistance. Be sure to quote error code NPM01 so our team can fast-track your solution.
If you're experiencing connectivity problems, try these solutions:
Ensure your device is connected to the internet. Try loading other websites to confirm.
Clear your browser's cache and cookies, then refresh the page.
If issues persist, try accessing Assos365 from a different browser.
Ad blockers and other extensions may interfere with our site. Try disabling them temporarily.
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